[For reservations made on the 9h official website]
9h members can make changes or cancellations from the reservation information on My Page. If you are not a 9h member, please display the reservation information from the reservation number and make changes or cancellations from there.

[For reservations made on other websites]
If you have booked through an online reservation site (Rakuten, Jalan, booking.com, Agoda, Expedia, etc.) or a travel agency, please contact the service where you made the booking.

Cancellation before the day of check-in: No cancellation fees apply.
Cancellation on the day of check-in or no-show: 100% of the accommodation fee will be charged as cancellation fees.
Note: Different cancellation policies apply to non-refundable plan, group bookings or corporate contracts.

Check-in is available from 3 pm until midnight.
If check-in is expected after midnight, please contact us via the inquiry form.
Failure to provide prior notice may result in a no-show charge.

Early check-in is not available. However, luggage storage before check-in is possible.

Checkout is available from the time of check-in until 11:00 a.m. on the final day of your stay.

Late check-out is not available. However, luggage storage after check-out is possible.

For check-ins past midnight, please inform us via the inquiry form.
Failure to provide prior notice may result in a no-show charge.

Credit cards (VISA, MasterCard, JCB, AMEX, Diners), debit cards, and Apple Pay are accepted.

We accept the following methods for on-site payment.
- Credit Card (VISA,Master,JCB,American Express,Diners,UnionPay,DISCOVER)
- E-money (Transportation IC, iD, QUICPay)
- QR codes (PayPay, d Payment, auPAY, Merpay, Alipay, WeChat Pay)
- Cash

The issuance of receipts depends on your reservation and payment methods.

[On-site payment]
Receipt will be issued upon check-in. Please ask our staff.

[Advance payment done via our website]
(Please use desktop browser)You can issue your online receipt from reservation information page. For 9h members, find your reservation on My Page. If non-9h member, find your reservation from reservation number. *Only available from a desktop web browser.

[Advance payment done via other websites]
Please check the site where you made the reservation.

3-piece bathroom / Air conditioner / Refrigerator / Electric kettle / Air purifier / Hairdryer / Body soap, shampoo, conditioner / Bath towel, hand towel / Pajamas / Slippers, etc.

*Toothbrushes, razors, combs, hair ties, cotton swabs, and cotton pads are available at the amenity bar on the lobby floor for you to take freely.
*A trouser press is available in the laundry area.

To provide optimal service with consideration for the environment, room cleaning service is not provided during consecutive stays. Fresh towels will be placed outside your door everyday. If you would like light cleaning, including garbage collection, pajama replacement, and more, please place the ""Cleaning Requested"" sign on your door by 11:00 a.m.

For stays of 7 nights or more, a full room cleaning will be conducted once a week. This includes changing the sheets, replacing towels and pajamas, replenishing in-room amenities, cleaning the room, and collecting garbage.

Free Wi-Fi is available. Please check the connection details, such as the SSID, at each hotel.

Luggage can be stored on the check-in date. Please inform the staff.

Luggage can be stored until 23:59 on the check-out date. Please inform the staff.

Yes. Please send it on the check-in date with the guest's name (in Roman letters) and check-in date clearly indicated on the shipping label.

A microwave is available in the common area.

Coin-operated laundry facilities are provided.

Public bath is not available.

One preschool-aged child can share a bed per one adult bed for free. Please note that we do not provide extra beds or amenities (such as towels) for children.

A preschool-aged child is defined as a child between 0 and 6 years old, before entering elementary school.

Smoking is prohibited throughout the facility, including e-cigarettes, except in the designated smoking room. Please use the smoking room located on the first floor.

There is no dedicated parking lot.

In the event that bedding is soiled, a cleaning fee of 5,000 yen will be charged, regardless of whether it was intentional or accidental. For cases that cannot be resolved with cleaning or for damages to equipment, the cost of replacement (actual expenses) will be charged.

Our facility is available for guests aged 12 and above. There are no special rates for children.

Ages 12–17
If a parent or guardian is not present, a signed consent form from a parent or guardian is required.
You can download the consent form here (PDF).

Ages 18 and above
There are no restrictions.

We are available to discuss corporate contracts for companies that regularly use our facilities. Please contact us via the contact form.